FAQs

Thanks for patronizing us.¬† If you are not entirely satisfied with your purchase, we’re here to help

Return Eligibility

To be eligible for a return, your item must not be badly used and in the same condition that you received it. Item must be in the original packaging with the name and logo of our company visible on the item and the packaging.

Proof Of Purchase

Customers’ are expected to come with their receipt to the point of purchase. The product will be fully examined to determine an exchange or a replacement as a result of any defect.

Cash Refunds

It is important to note that we do not REFUND in any form to our customers, In a case of factory damage (our product not meeting its description). The product will be replaced with items that meet up with the customer demands provided it’s within the selling price of your initial purchase.

Warranty

You have a maximum of one month (1) to return an item from the date you received it.

Delivery Timeline

Orders within Lagos will be delivered within 48 hours (2 days) after you place your order, while delivery outside Lagos will be within 72 hours (3 days)

Contact Us:

If you have any questions on how to return your item to us, Kindly click this link for our contact https://chupez.com/contact-us/

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