Frequently Asked Questions
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What types of phone accessories do you offer?
We offer a wide range of phone accessories, including phone chargers, cables, earphones, power banks, and more.
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How do I place an order?
: Browse our products and choose your preferred product, add to cart and proceed to where you can enter your payment.
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Can I cancel or modify my order after placing it?
If your order hasn’t been delivered, you can cancel or modify it by contacting the customer support. But note that payment validates order and once payment has been made, the order cannot be cancelled.
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How do I contact customer service?
You can reach our customer service team via email at enquiry@chupez.com. Or send a message from the contact page of the website.
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What should I do if I receive a damaged or defective product?
Please if you receive a damaged or defective product, please contact us within 7days of receiving your order to arrange for a replacement.
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Do you offer any discounts or promotions?
We regularly offer promotions and discounts. Sign up for our newsletter to stay updated on the latest deals.
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My charger isn’t working—what should I do?
Please ensure the charger is properly connected and your device is compatible. If the issue persists, contact our support team for troubleshooting or a possible replacement.